How Council supports people having trouble paying rates or water and sewer bills.
⚠️ Important Disclaimer: I, Shane Grocke, am rewriting this policy in plain English so you can quickly understand what it is about and what conditions usually apply. This is a guide only — the official Council policy and any permit conditions are what you must rely on.
This policy explains how the District Council of Yankalilla can help people who are having trouble paying their rates or water and sewer bills. It is designed to support residents experiencing genuine financial hardship.
Financial hardship means you are genuinely unable to pay your rates or bills on time due to circumstances beyond your control. This may include:
Depending on your situation, Council may be able to:
Council will treat your application with sensitivity and confidentiality.
If you are approved for hardship assistance, you must keep to the agreed arrangement. If your circumstances change, contact Council as soon as possible.
All hardship applications are treated confidentially. Your personal information will only be used to assess and manage your application.
If you have a complaint about how your hardship application was handled, put it in writing to the Chief Executive Officer of Council.
This policy is reviewed regularly and updated when needed.
District Council of Yankalilla
1 Charles Street, Yankalilla SA 5203
Phone: (08) 8558 0200